Shipping Policy

1. Shipping Methods

We offer standard and express shipping options for all physical products. Shipping times vary based on your location and the shipping method selected.

2. Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location, the weight of your order, and the shipping method selected. Free shipping may be available for orders over a certain amount.

4. International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

6. Delivery Issues

If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer support team within 7 days of the expected delivery date.

7. Contact Us

For any shipping-related questions, please contact us at:

TOPNOVATE GLOBAL LIMITED
K2 UNIT 6 13/F ROOMMING FAT INDUSTRIAL CENTRE
1 KIN FAT STREET TUEN MUN NT, Hong Kong

Kebijakan Pengiriman

Terakhir diperbarui: 12 Oktober 2025

1. Metode Pengiriman

Kami menawarkan opsi pengiriman standar dan ekspres untuk semua produk fisik. Waktu pengiriman bervariasi berdasarkan lokasi Anda dan metode pengiriman yang dipilih.

2. Waktu Pemrosesan

Pesanan biasanya diproses dalam 1-2 hari kerja. Anda akan menerima email konfirmasi dengan informasi pelacakan setelah pesanan Anda dikirim.

3. Tarif Pengiriman

Tarif pengiriman dihitung saat checkout berdasarkan lokasi Anda, berat pesanan Anda, dan metode pengiriman yang dipilih. Pengiriman gratis mungkin tersedia untuk pesanan di atas jumlah tertentu.

4. Pengiriman Internasional

Kami mengirim ke sebagian besar negara di seluruh dunia. Pesanan internasional mungkin dikenakan bea cukai dan pajak, yang menjadi tanggung jawab pelanggan.

5. Pelacakan Pesanan

Setelah pesanan Anda dikirim, Anda akan menerima nomor pelacakan melalui email. Anda dapat menggunakan nomor ini untuk melacak paket Anda di situs web kurir.

6. Masalah Pengiriman

Jika Anda mengalami masalah dengan pengiriman Anda, seperti paket yang hilang atau rusak, silakan hubungi tim dukungan pelanggan kami dalam waktu 7 hari dari tanggal pengiriman yang diharapkan.

7. Hubungi Kami

Untuk pertanyaan terkait pengiriman, silakan hubungi kami di:

TOPNOVATE GLOBAL LIMITED
K2 UNIT 6 13/F ROOMMING FAT INDUSTRIAL CENTRE
1 KIN FAT STREET TUEN MUN NT, Hong Kong